Alpha Sigma Alpha National Headquarters Customer Service Commitment
“The Alpha Sigma Alpha national headquarters staff exists to provide professional, knowledgeable, efficient, and friendly support, guidance, and structure to our membership. We are committed to serving enthusiastically our collegiate members, alumnae members and volunteers in a respectful and consistent manner.”
Alpha Sigma Alpha National Headquarters
9550 Zionsville Road, Suite 160
Indianapolis, IN 46268
Phone: (317) 871-2920 FAX: (317) 871-2924
Hours: 8 am - 5 pm EST Monday – Friday (September 1 through May 31)
7 am - 5 pm EST Monday – Thursday, 7 am – noon Friday (June 1 through August 31)
General information: asa@alphasigmaalpha.org
Finance information: ahill@alphasigmaalpha.org
Foundation information: foundation@alphasigmaalpha.org
Phoenix information: phoenix@alphasigmaalpha.org
Alumnae information: alumnae@alphasigmaalpha.org
Collegiate chapter services information: bhansen@alphasigmaalpha.org
Volunteer and advisor information: ebutts@alphasigmaalpha.org
National Headquarters Staff Structure
The staff at national headquarters is responsible for the day-to-day operations of the sorority. They work, in partnership, with volunteers to develop and execute programming and provide support to the membership. The staff is responsible for maintaining the sorority financial and membership records.
· Executive Director oversees the day-to-day management of the sorority’s operations, supervises the national headquarters staff, directs the regular, administrative and financial affairs of the sorority and oversees the communications program and services to members.
· Membership Services Coordinator supervises the leadership consultant program, oversees the collegiate awards program, provides support to district volunteers and works closely with Alpha Sigma Alpha colonies and new chapters.
· Director of Communications provides support to the Phoenix staff. Additional projects include the archives, manuals and special publications and working with a volunteer committee to develop a public relations program.
· Event Planner and Education Coordinator plans district and national meetings, and coordinates the ASA Advantage initiative. Additionally, this position provides support for alumnae chapters.
· Volunteer Support Services Coordinator supports volunteer development, communications and increased member participation in sorority initiatives and activities.
· Leadership Consultants travel across the U.S. from August to April providing leadership training and educational programming to Alpha Sigma Alpha collegiate women.
· Finance Manager is responsible for financial and membership records for all chapters, processes chapter dues, loans and accounts receivable. Additional responsibilities include processing membership reports and all accounts payable for the sorority.
· Records/Financial Administrator is responsible for communicating with chapter treasurers, leadership consultants, the finance coaching team and chapter advisors. Additional responsibilities include chapter monthly financial reports, chapter budgets, audits and monitoring of chapter debt.
· Office Manager provides support in the mailroom as well as data entry support to the finance department. Additional responsibilities include filing and shipping all supply requests, assembly and preparation for all mailings and file maintenance.
· Office Assistant provides support to the office manager in her daily duties.
Resources available at national headquarters
The following is a listing of who to contact for various questions. This list is not all-inclusive and if you are uncertain about who handles a particular area, please contact your district facilitator or staff liaison for guidance.
Billing questions Finance manager
Badge and certificate ordering questions Finance manager
Payment plan and loan questions Records/financial administrator
Monthly financial report questions Records/financial administrator
Phoenix magazine Director of communications
Press releases Director of communications
Event registration questions Event planner/education coordinator
ASA Advantage web site updates Event planner/education coordinator
Termination and special status approvals Membership services coordinator
Leadership consultant visit questions Membership services coordinator
Recruitment information Membership services coordinator
Discipline chapter information Membership services coordinator
Alumnae lists and membership records Office manager
ASA Advantage ordering information Office manager
Volunteer or advisor questions Volunteer support services coordinator
Web site updates Volunteer support services coordinator
To update your contact information at national headquarters, please email the office manager at asa@alphasigmaalpha.org and provide her with your full name, new address, email and phone number, your collegiate chapter and volunteer title.
Alpha Sigma Alpha-specific supplies may be ordered through national headquarters. Online ordering is available at www.alphasigmaalpha.org or a supply order form may be completed and returned to the office manager via email or fax. Supply order forms can be found on the chapter resources page of the web site.
Supply items not specific to Alpha Sigma Alpha can be purchased at any local office supply provider and a distribution authorization (DA) should be submitted with the receipt for reimbursement. Please check with your district facilitator or staff liaison before ordering supplies to determine whether the funds are budgeted for the purchase.